RETURN & REFUND POLICY
If you believe your product has a manufacturing defect, please Contact Us to obtain a return authorisation within 14 days of purchase. You must provide your contact details and reason for requesting a return.
Returns or exchanges will only be accepted if the item has been damaged in transit, is faulty, differs significantly from the item description, or is not fit for intended purpose.
Goods must be returned unused and in the same condition as received for inspection within 14 days of receipt of authorisation at the buyers expense.
When your item is received and inspected, we will advise details of the fault and remedy, either repaired, replaced or refunded at our discretion. If we determine a return does not qualify under the Australian consumer law guarantees, we will contact you outlining our reason for decline. This may include aggravating circumstances related to misuse, abuse, accident, excessive wear and tear and/or environmental factors, in which case we will provide a quote for repair or replacement.
Refunds are not usually provided if you simply change your mind or choose incorrectly.
If a refund is accepted, we will contact you to confirm approval.
Refunds will only be made via the original payment method within 5 business days of approval excluding any processing period taken by 3rd party payment portals beyond our control.
Custom made straight cables, shipping and any applicable insurance costs for initial purchase or return are not refundable.